Technical Sales Support Executive

Location Belfast, County Antrim
Job Type Permanent
Salary £25000.00 - £35000.00 per annum
Published over 1 year ago
Start Date ASAP
Contact Ross McConville
Job Ref RM197

Job Description

Technical Sales Support Executive

Grafton are recruiting on behalf of a leading communications company for a Technical Sales Support Executive. Your primary role will be to provide support for the sales team as well as some direct sales of peripheral & adds, moves & changes items to customers.


* Primary objective is to provide a sales support role to the sales team
* To build knowledge of the product portfolio to be able to provide inbound direct sales to customers
* Work as part of a team of public sector tender and prepare responses to tenders in the area of pre-sales technical solution specification
* Deal with requests for additional work in the absence of sales executives
* Attend all product training courses by manufacturers and suppliers
* To manage sales information in terms of brochures, sales literature pricing and technical documentation, in both paper and electronic format
* Provide support to the sales team with respect to orders and order processing including checking order content and raising orders where requested
* To maintain and update the company CRM system as required
* To maintain close contact with field sales executives
* To place customer orders onto the system as required
* To provide customers with information and assistance in a proactive manner as required
* To liaise with all departments regarding delivery of works
* To produce any reports as requested by your sales manager
* To liaise with the marketing department where required
* To work with the marketing department in devising targeted campaigns to increase sales and provide continuous and consistent feedback on sales results from any campaigns run
* Testing of new products & product research
* Project Management & organisation on specialist projects as defined by Sales & Marketing Manager
* Adhering to the policies and procedures within the Company Integrated Management specially ISO9001:2008 and ISO27001 (2005)
* To assist with the IS027001 internal audits after suitable training

Person Specification:

* 2 year's experience within technical support, project delivery or presales technical support in the ICT B2B market.
* ICT qualification in Data networking or Microsoft environment would be desirable
* 5 GCSE passes to include English and Maths at grade C or above
* Excellent organisational skills
* The ability to work under pressure and meet sales targets by Sales Manager
* Excellent research skills
* An aptitude for developing sales opportunities
* Excellent Communication Skills
* Must be able to work on own initiative and take decisions within company policy
* Valid UK driving license