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Work Controller

Location Belfast, County Antrim
Sector
Job Type Temporary
Salary Negotiable
Published 9 months ago
Start Date ASAP
Contact Julie-Ann Johnston
Job Ref CHS0003221

Job Description

Work Controllers required for large Public Sector Client on a temporary basis, £12.07p/h

Key Duties and Responsibilities

Work Control

  • Management of relevant work banks to
    • prioritise and process planned and reactive work to agreed service delivery targets
    • contribute to the improvement of field functions performance
  • Review work orders to
    • ensure location, asset and job details are correct before issuing to Field Technicians and contractors
    • manage status updates from Field Technicians and contractor crews
    • manage exceptions such as rejections, cancellations, foreclosures
  • Create work as requested by Field Managers and others
  • Participate in weekly Plan/Do/Review (PDR) process with Field Managers and plan work accordingly
  • Manage crew unavailability
  • Implement NISRANS Street-works processes

Communications

  • Engage with field staff and contractors to support successful field operations.
  • Keep work colleagues advised of all relevant operational issues
  • Escalate urgent operational issues in a timely manner
  • Establish and maintain good working relationships with internal and external customers

Customer Satisfaction

  • Schedule work in accordance with agreed service levels
  • Provide timely updates to the Customer Relations Centre upon request

Continuous Improvement

  • Support and participate in business improvement initiatives
  • Provide feedback to operational business units

Teamwork

  • Work closely with colleagues and management to achieve individual and team goals
  • Liaise with Telemetry colleagues to share information and ensure continuity of service
  • Participate in Major Incident events including working out of local 'Bronze' hub locations if required

Essential Criteria

Applicants must be able to demonstrate on CV

Essential

  • A minimum of 1 years' experience administering operational processes in a challenging customer centred operations team
  • Experience of planning work effectively, in order to ensure service targets are met
  • Experience of working in a dynamic team to achieve individual targets whilst working with others effectively to meet team goals
  • Experience of using IT systems to process multiple transactions
  • Ability to achieve a high level of work accuracy

Please note that an Access NI certificate will be require before starting this position.

If interested please upload cv's to the link and Julie-Ann Johnston will be in touch if shortlisted

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