Work Controller

Location Londonderry, County Londonderry
Job Type Temporary
Salary £12.07 per hour
Published 4 months ago
Contact Marc Doorish
Job Ref DER020343

Job Description


Ongoing Temporary requirement for large Public sector client based in Derry City.

Key Duties and Responsibilities

Work Control:

  • Management of relevant work banks to
    • prioritise and process planned and reactive work to agreed service delivery targets
    • contribute to the improvement of field functions' performance
  • Review work orders to
    • ensure location, asset and job details are correct before issuing to Field Technicians and contractors
    • manage status updates from Field Technicians and contractor crews
    • manage exceptions such as rejections, cancellations, foreclosures
  • Create work as requested by Field Managers and others
  • Participate in weekly Plan/Do/Review (PDR) process with Field Managers and plan work accordingly
  • Manage crew unavailability
  • Implement NISRANS Streetworks processes


  • Engage with field staff and contractors to support successful field operations.
  • Keep work colleagues advised of all relevant operational issues
  • Escalate urgent operational issues in a timely manner
  • Establish and maintain good working relationships with internal and external customers

Customer Satisfaction:

  • Schedule work in accordance with agreed service levels
  • Provide timely updates to the Customer Relations Centre upon request

Continuous Improvement:

  • Support and participate in business improvement initiatives
  • Provide feedback to operational business units


  • Work closely with colleagues and management to achieve individual and team goals
  • Liaise with Telemetry colleagues to share information and ensure continuity of service
  • Participate in Major Incident events including working out of local 'Bronze' hub locations if required

Applicants must be able to demonstrate on CV their ability to meet the following essential criteria:

  • A minimum of 1 years' experience administering operational processes in a challenging customer centred operations team
  • Experience of planning work effectively, in order to ensure service targets are met
  • Experience of working in a dynamic team to achieve individual targets whilst working with others effectively to meet team goals
  • Experience of using IT systems to process multiple transactions
  • Ability to achieve a high level of work accuracy