Work Controller

Job Description

Work Controllers required for large Public Sector Client on a temporary basis, £12.07p/h

Key Duties and Responsibilities

Work Control

• Management of relevant work banks to
  • prioritise and process planned and reactive work to agreed service delivery targets
  • contribute to the improvement of field functions performance
• Review work orders to
  • ensure location, asset and job details are correct before issuing to Field Technicians and contractors
  • manage status updates from Field Technicians and contractor crews
  • manage exceptions such as rejections, cancellations, foreclosures
• Create work as requested by Field Managers and others
• Participate in weekly Plan/Do/Review (PDR) process with Field Managers and plan work accordingly
• Manage crew unavailability
• Implement NISRANS Street-works processes

Communications

• Engage with field staff and contractors to support successful field operations.
• Keep work colleagues advised of all relevant operational issues
• Escalate urgent operational issues in a timely manner
• Establish and maintain good working relationships with internal and external customers

Customer Satisfaction

• Schedule work in accordance with agreed service levels
• Provide timely updates to the Customer Relations Centre upon request

Continuous Improvement

• Support and participate in business improvement initiatives
• Provide feedback to operational business units

Teamwork

• Work closely with colleagues and management to achieve individual and team goals
• Liaise with Telemetry colleagues to share information and ensure continuity of service
• Participate in Major Incident events including working out of local 'Bronze' hub locations if required

Essential Criteria

Applicants must be able to demonstrate on CV

Essential

• Experience in the use of complex computer systems and processes to meet core business requirements e.g., The Mobile Work Management System
• Experience of planning work effectively in order to ensure targets are met
• Experience of working with others and delivering good teamwork
• Knowledge of the activities of customer facing field functions
• Experience of good communications and establishing good working relationships both internally and outside the WCC
• Ability to achieve high level of work accuracy
• A requirement to participate in an out of hours standby and overtime rota as well as a requirement to work overtime, including weekends, bank holidays and privilege holidays
• Access to a form of transport which will unable to fulfil your responsibilities

Please note that the successful candidate will be required to complete a Basic Access NI security check before commencing employment.

If interested please upload cv's to the link